Common troubleshooting Steps to help with Map Updates & Installation on your Navman

If you are experiencing issues with updating and installation of maps or having issues with your computer detecting your device, please try some of the troubleshooting steps below.

1. Ensure the USB cable is connected to your device securely and connected directly to a USB port on your computer or laptop. Do not connect via a USB hub.

2. Ensure the Device is turned on and displaying the connection screen as shown below. You may be prompted with options upon initial connection, please select "Computer". If you do not get the USB connection screen, please try with another USB cable.

3. Open up My Computer or Computer (depending on your Operating System), do you see the Navman drive listed?
If not, please try connecting the USB cable to another USB port on your computer or laptop. Avoid using USB hubs and connect straight to the computer or laptop.

If it is listed there, ensure any anti virus and firewall are turned off as it may prevent third party devices from being detected on your computer or laptop.

4. Ensure you have an active internet connection.

5. Ensure you have the latest version of Navdesk installed.

Click Here to Download the latest version of NavDesk

6. Open Navdesk and on the left hand side you should see a list of functions such as: Navman online, My Subscriptions, My Maps, My Places, My Navman, Unlock Features, Activate etc.
If you do not see most/all of these functions, disconnect your device, and reconnect again to another USB port and wait for the USB connection screen to appear on your device.

7. Ensure you are running a compatible Windows or Mac operating system.
For Windows - 2000, XP 32 bit with SP2 or higher, Vista, 7 32 & 64 bit, 8 32 & 64 bit.
For Mac - OS X or higher (Mac Compatibility is currently limited to 2012 or newer Navman release devices only)

8. Changing Map Location/Path in NavDesk:
a) Open the NavDesk software on your computer. Make sure the unit is also connected and switched on.
b) Click on “My Navman”, and then select “Options”.
c) On the sub menus, click on “My Maps”.
d) Click “Change” button, and you may specify the location of the ISO file.
e) Click “Ok”.

If none of these trouble shooting steps help solve your problem, please contact our Customer Support team on the available methods here.

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